Terms & Conditions
The simple terms that apply when you use this website, view product information, or get in touch with Fitlab Nutrition.
Simple terms for using this website
These Terms & Conditions explain the basic rules for using this website and buying products from Fitlab Nutrition. By using the website, visitors agree to use it lawfully, read product information carefully, and follow the terms that apply at the time they use the site or place an order.
Company and contact information
Fitlab Nutrition can be contacted at orders@fitlab-nutrition.com. The supplied address is Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP. These details are provided for identification and customer communication.
Eligibility
This website and its supplement information are intended for adults. Visitors should be at least 18 years old and able to enter into a legal agreement. Anyone using the website is responsible for making sure the information they provide is accurate and complete.
Products
Fitlab Nutrition products are food supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent disease. Product information is provided for general wellness purposes. Visitors should read product labels, directions, warnings, and ingredient information before use.
Health and suitability
Food supplements should not replace a varied and balanced diet, adequate hydration, regular physical activity, quality sleep, or professional healthcare advice. Anyone pregnant, breastfeeding, taking medication, managing a medical condition, sensitive to caffeine, immunocompromised, or unsure about suitability should consult a qualified healthcare professional before using any supplement.
Orders
When a visitor places an order, they are responsible for providing correct contact, billing, and delivery details. An order acknowledgement may confirm that an order has been received, but acceptance may depend on payment, availability, fraud checks, and dispatch. Fitlab Nutrition may refuse, cancel, or limit orders where necessary.
Customers should review order information carefully before submitting it. Incorrect names, addresses, email details, or product selections can create delays or make support more difficult. If a customer notices an issue after submitting an order, they should contact Fitlab Nutrition as soon as possible using the supplied email address. Changes may not always be possible once an order has progressed.
Pricing and payment
Prices and availability may change. Payment may be handled by third-party payment providers. Visitors should not send full card details by email. If a pricing or product information error appears on the website, Fitlab Nutrition may correct it and take appropriate action with affected orders.
Delivery
Delivery depends on the information supplied by the customer and the services available at the time of order. Fitlab Nutrition is not responsible for delays caused by incorrect delivery details, courier issues, customs processes, events outside reasonable control, or other circumstances that prevent normal delivery.
Risk and responsibility may pass according to applicable law and the delivery process used. Customers should make sure the delivery address is safe, complete, and suitable for receiving goods. If delivery information is incomplete or inaccurate, Fitlab Nutrition may not be able to prevent delays, returns, or failed delivery attempts.
Cancellations and returns
Consumer cancellation and return rights may apply depending on location and law. Supplements may need to be unused, unopened, and in their original packaging for hygiene and safety reasons unless faulty. Customers should contact Fitlab Nutrition at the supplied email address for help with cancellation or return questions.
Faulty or damaged products
If a product arrives damaged or appears faulty, the customer should contact Fitlab Nutrition promptly and provide clear information about the issue. Where appropriate, photographs may help assess the problem. Remedies may include replacement, refund, or another suitable response required by law.
Website use
Visitors must not misuse the website, attempt to gain unauthorised access, upload harmful material, interfere with security, copy content unlawfully, or use the website in a way that breaks the law. Fitlab Nutrition may restrict access where misuse is suspected.
Visitors should also avoid relying on outdated, copied, or third-party versions of website content. Product details, policies, and availability can change. The version published on this website should be treated as the current source for general information, while the product label should always be checked before using any supplement.
Intellectual property
Website content, product names, text, design, images, and logos belong to Fitlab Nutrition or its licensors unless stated otherwise. Visitors may not copy, reproduce, distribute, or use website content for commercial purposes without permission.
Liability
Fitlab Nutrition does not exclude liability where the law does not allow exclusion. To the fullest extent allowed by law, Fitlab Nutrition is not responsible for indirect, incidental, or consequential losses arising from website use, product use, delivery issues, or unavailable services.
Nothing in these terms is intended to remove rights that consumers have under applicable law. If a term is found to be invalid or unenforceable, the remaining terms should continue to apply as far as possible. Fitlab Nutrition may act reasonably to correct errors, protect the website, and comply with legal duties.
Privacy
Use of this website is also subject to the Privacy Policy. The Privacy Policy explains how personal information may be collected, used, shared, stored, and protected.
Changes to these terms
These Terms & Conditions may be updated from time to time. The current version should be published on this page. Continued use of the website after changes means the visitor accepts the updated terms.
Governing law
These terms are intended to be governed by the laws that apply to Fitlab Nutrition and its website operations. Any rights that consumers have under applicable law are not removed by these terms.
Contact
Questions about these terms can be sent to orders@fitlab-nutrition.com.