Privacy Policy
A clear, plain-language overview of what information we collect, how it is used, and how your privacy is respected when you visit or contact us.
How personal information may be handled
This Privacy Policy explains, in simple English, how Fitlab Nutrition may collect, use, store, and protect personal information when someone uses this website or contacts the business. It is written for general website use and should be read alongside any notices shown during ordering, email communication, or account activity.
Information visitors provide
Visitors may provide personal information when they send an email, place an order, create an account, subscribe to updates, or communicate with Fitlab Nutrition. This may include a name, email address, delivery address, billing details, order details, account information, and the content of messages sent to the business.
Information collected automatically
Like many websites, this site may collect technical information automatically. This may include device information, browser type, IP address, pages viewed, time spent on the site, referring pages, and cookie or similar tracking information. This information helps the website operate, stay secure, understand visitor activity, and improve the user experience.
How information may be used
Fitlab Nutrition may use personal information to process orders, provide customer support, respond to enquiries, manage accounts, send service messages, maintain website security, prevent misuse, comply with legal duties, improve website performance, and send marketing only where the visitor has consented or where the law allows it.
Cookies
Cookies and similar technologies may be used to remember preferences, support shopping and account features, understand website activity, and help improve the website. Visitors can usually control cookies through browser settings. Some cookies may be needed for the website to work properly.
Sharing information
Fitlab Nutrition may share personal information with trusted service providers where this is needed to operate the website, process payments, deliver orders, provide email services, analyse website performance, or support customer service. Personal information may also be shared where required by law, to protect legal rights, or as part of a business transfer.
Payment information
Payment details are normally handled by secure payment providers. Fitlab Nutrition should not be sent full payment card details by ordinary email. Visitors with payment questions should describe the issue without including unnecessary sensitive information.
Legal basis
Where data protection law applies, personal information may be processed because it is needed to perform a contract, because the visitor has given consent, because there is a legitimate business interest, or because Fitlab Nutrition has a legal obligation. The correct basis depends on the activity involved.
How long information is kept
Personal information is kept only for as long as needed for the purpose it was collected, including order handling, support, legal, tax, accounting, security, and record-keeping needs. When information is no longer required, it should be deleted, anonymised, or securely retained only where the law requires it.
Security
Fitlab Nutrition should use reasonable technical and organisational measures to protect personal information. No website or email system can be guaranteed completely secure, so visitors should avoid sending unnecessary sensitive information and should use care when sharing details online.
Visitor rights
Depending on location and applicable law, visitors may have rights to access, correct, delete, restrict, object to, or receive a copy of their personal information. They may also be able to withdraw consent for certain processing or unsubscribe from marketing messages.
When making a privacy request, visitors should explain what they are asking for and provide enough information for Fitlab Nutrition to identify the relevant records. The business may need to verify the request before acting on it, especially if the request involves access to personal information or changes to account details. This helps protect the visitor as well as the business.
Some information may need to be kept even after a deletion request, for example where legal, tax, fraud-prevention, dispute-resolution, or accounting obligations apply. In those situations, Fitlab Nutrition should limit the information to what is necessary and keep it only for the required purpose. Privacy rights are important, but they operate alongside lawful record-keeping duties.
Children
This website is not intended for children. Fitlab Nutrition does not knowingly seek personal information from children. If a parent or guardian believes a child has provided personal information, they can contact the business using the email below.
External links
This website may link to other websites. Fitlab Nutrition is not responsible for the privacy practices or content of external websites. Visitors should read the privacy information on any external site they choose to use.
Changes to this policy
This Privacy Policy may be updated from time to time. When it changes, the updated version should be published on this page. Visitors should review this page periodically so they understand the current privacy information.
Marketing messages
If visitors choose to receive marketing messages, Fitlab Nutrition may use their contact details to send product updates or related information. Visitors should be able to unsubscribe or withdraw consent where required by law. Service messages about orders, accounts, security, or policy changes may still be sent where they are necessary and lawful.
Keeping details accurate
Visitors are responsible for providing accurate information when they contact Fitlab Nutrition or use website services. Incorrect delivery details, outdated email addresses, or incomplete account information can make it harder to provide support. If personal details change, visitors should update them or contact Fitlab Nutrition where help is needed.
Contact
Questions about privacy can be sent to orders@fitlab-nutrition.com.